Guides · Agreements and policies
Should you charge for a no-show?
Yes, if your agreement says so and the client accepted it before booking. A missed session costs you the hour and the client you could have booked into it. The first time, say it kindly and in writing. If they’ve paid at booking, there’s nothing to chase.
What to send
Send it the same day, and keep it short: “I waited for you at 2pm today and didn’t hear from you. I hope everything’s all right. As we agreed, a missed session is charged. Here’s the link to book your next one.”
When to let it go
- The first miss by a long-standing client with a reason.
- A genuine emergency, told to you when they could.
- A mistake on your side, such as the wrong link in the reminder.
Letting it go is a choice you make, not a rule you’ve broken. Say so: “I won’t charge for today. Next time it’s charged as usual.”
Paid at booking, or invoiced after
If the client paid when they booked, a no-show needs nothing from you except the message. If you invoice after sessions, you have to send an invoice for a session that didn’t happen, which is the conversation most people avoid. It’s one more reason to take payment at booking.
Checked 2026-10-11.