Tools · Wizard
Cancellation policy writer
A client cancels at eight on the morning of their session, and you both reach for a rule neither of you wrote down. Make three choices here and you’ll have that rule as one paragraph, ready to paste under your prices, into your agreement or at the foot of an invoice.
The paragraph builds on this page as you choose. Nothing is sent or stored.
You can move or cancel at no charge up to 24 hours before your session. Cancel with less notice and the payment isn’t refunded. Missing a session without telling me counts as canceling late. If I have to cancel, you choose between a new time and your money back in full.
Questions
What’s a fair cancellation window?
Twenty-four hours suits most work, because somebody else can still take the hour. Forty-eight suits therapy and bodywork, where a slot is harder to fill at a day’s notice. A date nobody else can book, like a wedding, needs a deposit as well as a window.
Should a late cancellation be charged in full?
Charge what the hour cost you. If you’d usually fill it from a waiting list, half is fair. If nobody takes a slot at a day’s notice in your work, it’s the full fee, and the policy says so before anybody books.
What about a client who doesn’t turn up?
Treat it as a cancellation with no notice. With that sentence in the policy, the first no-show is a rule the client already read, not a new one you’re making up on the spot.
Where should the policy go?
Somewhere a client reads before they pay: under your prices, on the page they book from, in the agreement. A policy that first appears in the confirmation email arrives after the decision it was meant to shape.
Does the UK’s 14-day right to cancel change this?
It can. A consumer who books at a distance usually has 14 days to change their mind. If they ask for a session inside those 14 days, they can still cancel, but pay for the part already delivered. This is a starting point in plain English, not legal advice.
Or your page says it for you
On a WorkWith page, the line under your offerings is written from your own window, in your words if you’d rather. Inside it, a client moves or cancels from their own page without writing to you. A late cancellation lands on Today, where you choose to refund it or keep the fee.
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