What do you do when a client wants more than they paid for?
Name what was agreed, say what the extra is, and offer it at its own price. Most clients don’t know they’re asking for more. They’re asking for what they need. Saying “that’s outside what we agreed, here’s what it would cost” turns an awkward moment into a second sale.
- Step 1
Notice it early.
The third “could you also” is harder to price than the first. Say something the first time.
- Step 2
Name what was agreed.
“We agreed two rounds of revisions, and this would be a third.” Point to the words, not your feelings.
- Step 3
Describe the extra.
In a sentence, as its own piece of work: “A third round, with the new photography.”
- Step 4
Give it a price and a date.
In writing, before you start. A client who sees the cost can decide; one who sees an invoice afterward can only argue.
- Step 5
Do small things for free, and say so.
A five-minute fix can be a gift: “I’ll do this one at no charge.” Said out loud, it doesn’t become the rule.
On WorkWith, an extra piece of work is an offer sent from the client’s page in Clients: what it covers, the price, what’s due now and your agreement, as a link the client accepts and pays.
Checked 2026-10-11.