Tools · Wizard
Refund policy writer
A client asks for their money back, and the answer depends on what they bought. Tick what you sell, make a choice or two, and you’ll have a short paragraph for each, ready for your page or your agreement.
The policy builds on this page as you choose. Nothing is sent or stored.
Sessions
Cancel up to 24 hours before your session and you’re refunded in full. With less notice, the session isn’t refunded. If I have to cancel, you choose between a new time and your money back in full.
Packages
If either of us ends the work in writing, the sessions you haven’t used are refunded. Sessions already held aren’t.
Questions
Why a paragraph for each thing I sell?
Because the fair answer is different for each. A session has a window, a package has sessions left, a file can’t be given back once it’s downloaded, and a monthly retainer has a month that’s already been paid for.
Should a file ever be refunded?
When it doesn’t open, or isn’t what the page said it was, yes. Otherwise most practices treat a download as final, the way a shop treats a book that’s been read. Fourteen days to change their mind is the kinder rule, and some practices prefer it.
Does the UK’s 14-day cancellation right change this?
It can. A consumer who buys at a distance usually has 14 days to cancel a service, and pays only for what’s been provided if they asked for it to start sooner. This is a starting point in plain English, not legal advice.
What should your refund policy be? compares the rules, and the cancellation policy writer covers the window in more detail.
The refund is one tap
On WorkWith, a client who cancels in time is refunded by itself, and any other refund is a tap and a confirmation on the payment in Money, with our fee on it coming back with the money.
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