For customer success consultants
Companies call you when customers start leaving. Build their playbook as a project with a share up front, train the team in sessions with a seat each, and keep a monthly slot for the quarter after.
What founders ask when churn climbs
What does a customer success consultant do?
Finds why customers leave and designs how the company onboards, supports and renews them, then trains the team to do it.
How long does a customer success engagement take?
Six to twelve weeks for a playbook and training, then a few months of support while it takes hold.
How do customer success consultants charge?
A project fee for the playbook, a day rate for training, and a monthly fee for the months after.
What’s different for customer success consultants
The playbook as a project
Send an offer with the scope of the playbook and a share due now, invoiced in stages from the client’s row.
Team training with seats
Give a training session a seat for each person on the team, and each gets their own confirmation and reminder.
What gets in the way
Churn shows up in the numbers months after the cause.
A playbook gets written and the team never learns it.
Training ten people means ten calendar invites and three who come.
Your page on the first day
This is the consulting setup, and it’s what your page starts with. Change any of it where it appears.
- Clients can book from tomorrow onward.
- Moving or canceling is free up to 24 hours before.
- There are 15 minutes clear after every session.
- Before booking, your page asks: “What should I read before we talk?”
Your engagement letter opens with this: Advice is given in good faith on the information you share; decisions and outcomes stay yours.
What it doesn’t do for you
There’s no customer health scoring, no CRM and no support desk. Work in the client’s own tools.
Others who start from the same setup
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